great service experience at BMW mountain view

I had a great service experience here at BMW in Mountain View today. Getting unusually good service on anything relating to the auto industry is an event worth talking about ;-)

I had a cosmetic problem that I thought was caused by their service department, so I called the service manager Ken. He said bring it over anytime, and when I did he made himself available immediately to look into it, even though they were very busy at the time. He said he didn't think the problem was caused by them, but he told me he would put it into the detail shop anyway and make it right. My car was ready for me 45 minutes later with the problem completely corrected.

And thanks to Google wifi, I'm merrily posting this from the BMW Mt View waiting room ;-)